Getting Started
I have an account with TAB already. How do I order online?
- On the home page, click on the APPLY FOR AN ONLINE ACCOUNT BOX.
- A new window will open that contains the form to fill out. Please complete all required fields.
- After submitting the application form, TAB Canada will process your request and an e-mail with your login information will be sent to you.
Getting Started
I don't have an account with TAB Canada.
- If you don't already have an account with us and you would like to set one up, please call us at 1-800-387-6212.
Getting Started
I forgot my log in information. How do I get it?
- If you have already been signed up on the site, but cannot remember your login information, simply click the copy in the Member Login box "Forgot your login?".
- You will be asked for your e-mail address in order to confirm your identity.
- Your password will be re-set and a temporary one will be generated and sent to your e-mail address. When you return, you will be asked to update your password to one you can remember.
Placing an Order
How do I find a specific product?
- No matter where you are in the site, there is always the Search by Product # at the top of the page.
- Enter the exact model # of the product you want and click the GO button.
- The headings at the top of the page will show the category the item is in and where to find it in the future.
Placing an Order
How do I add an item to my shopping cart?
- Once you have selected the product that you want to order, select the quantity from the menu.
- The product quantities are listed by box size - for example, if it is a box of 100, the quantity you select will be multiples of 100.
- The product has different options available, so remember to choose the correct option.
- Click on the add button.
- For your convenience, if there are volume discounts for the product, the chart called Price/Order Multiple shows you where price breaks occur and a note to let you know how many more to order to reach the next discount level.
Placing an Order
How do I select different colour and size options?
- When there are options available for a product, such as colour or letter/number, there are two different ways that they can be shown.
- In most cases, select the right option from a drop down menu. (for example, a folder with just colour options)
- If the options are more involved (ie fastener positions or various packaging choices), the items will be shown as separate items on the same main page. See labels picture below.
Placing an Order
How do I know an item has been added to my cart?
- After you have clicked on the Add button, a new box called Last Item Added will appear on screen below the product image.
- This will show the last three items that you have added to your shopping cart as well as the total of all products in your shopping cart.
- To view your complete shopping cart, click on either the dollar figure in the heading, the Checkout button or the Shopping Cart link in the navigation.
Shopping Cart
How do I remove an item from my cart?
- Set the quantity of the item you want to remove to "0" (zero) and click Update.
The item will be removed from your cart.
Shopping Cart
How can I easily go back to a product page?
- If you need to go back to a product specification page from the shopping cart, click on the model # to link back to the product page that you ordered from.
Shopping Cart
How can I change the quantity of an item once it is in my cart?
- Use the drop down menu under quantity, select the new amount. Click on the Update Button and the item will be updated.
Checkout
How do I complete my transaction?
- Once you have reviewed the items in your shopping cart, click on the Checkout box to finalize your purchase.
- At this point, you will confirm your delivery address and enter any needed payment information.
- Click on Purchase to complete your transaction.
Checkout
Will I get a confirmation #?
- After completing the checkout procedure, you will receive an e-mail from TAB Canada with an order number and the estimated delivery date for your order.
Checkout
How do I pay for my order?
- When your account was set up, your standard method of payment was entered.
- If your company requires the use of Purchase Orders, you need to enter the purchase order to finalize your purchase. If you wish, you may choose to minimize company paperwork by putting smaller orders on a credit card.
- To pay by credit card, click on the checkbox for Bill to credit card in order to securely transmit your information.
Checkout
How can I change where my order will be delivered?
- You can change your delivery address on the Checkout page by selecting a different address from the drop down menu.
My Account
Can I see what I ordered last time?
- To review your most recent order, go to My Account and select Last Order Placed.
- You can duplicate the order completely using the Re-Order button. Note - if items were discontinued or have changed packaging (for example from a box of 15 to a box of 25) your order will be adjusted accordingly.
My Account
Can I see which locations I can order for?
- You can click on Delivery Addresses from the main My Account menu to see all of the locations that you have been authorized to order for.
- Choosing a different address from this screen will change where your current order is delivered.
- You have the opportunity to change the address during checkout.
My Account
Can I see which items I order most often?
- To see a list of the items you order the most, select Frequently Ordered Items from the My Account section.
- From this list, you are able to add items to your shopping cart either with the same or adjusted quantities.
- Each item must be selected and re-ordered individually.
My Account
Can I re-order based on any previous orders?
- To view a list of all previous orders with TAB Canada, select Order History from the My Account menu.
- Select the appropriate order you wish to use and click on the order to review.
- You can choose to re-order the entire order or just re-order items, and the items will be added to your shopping cart automatically.
Administrative Functions
How do manage my online TAB account?
- Once you have logged in to the main shopping area of TAB Canada's Records Management Solutions, select Administrative Functions from the home page.
- In this section, you will be able to add users and supervisors, update delivery addresses and manage all aspects of your organization's online TAB account(s).
Administrative Functions
How do I add a new user?
- From the navigation, select Manage Users. A list of all current users will appear, with various options to choose from.
- Enter all relevant information in the form and select delivery address (es) for the user, then SaveUpdates .
Click the Send Login to User button. An e-mail will be sent that includes their login information and activates the user's account.
Administrative Functions
How do I update a user's information?
- From the main list of users, select the person you wish to update.
- Make any necessary changes on their page and remember to Save Updates.
Administrative Functions
Can I set a purchasing limit for each user?
- After selecting a user, you can set a limit by selecting Yes from the drop down menu for Apply Order Limit. You will need to enter the amount in the field below, then click the Save Updates button.
- Setting the limit alerts the administrator by email when the user is over their limit. The system will allow the user to continue ordering when over their limit but it will send an email for each order that is made over the limit.
Administrative Functions
How do I clear a user's order balance?
- Select Manage Users to view a list of all users. Select the user whose balance you want to clear and click Clear User Balance.
- You will need to do this for each user individually.
Administrative Functions
Can I restrict who can order certain products?
- Select the person that you wish to restrict products.
- Click on Modify Product Restrictions.
- A new window will open that has the main categories from the shopping area.
- Uncheck any items that you don't want the user to see.
- Save Changes and the items will be restricted.
- A user will see a message that the item is restricted and they would need to contact their administrator.
Administrative Functions
How do I change the delivery address(es) for my account(s)?
- Go to Manage Addresses from the navigation, select the address you wish to update and then click on the function you wish to perform - update or delete.
- You can also add a new address in this section.
- You can assign specific users to the new address by selecting them from the list.
- Each time you make a change to an address, TAB Canada will be notified in order to keep all records up to date.
Administrative Functions
Can I monitor what is purchased on our account?
- Go to View Accounts and all of your account information will be displayed, including the addresses and users associated with each TAB account number.
- You have the choice of viewing the Order History, Frequently Ordered Items and Last Order either by account, user or delivery address.
Administrative Functions
What happens if an order is more than the user's limit?
- The order will be processed, however, the administrator will receive an e-mail to advise them and a note will be added to the information that TAB receives. TAB will be in contact to remedy the situation.
Administrative Functions
Can one user place orders for various locations within our accounts?
- Yes they have a list of addresses that have been assigned to them. By selecting View Account from the navigation, you can see a list of all accounts and which users have access to them.
